Terms of Use

    Welcome to Studio Ash Pilates. By accessing or using our website, app, or services, you agree to be bound by the following Terms of Use. If you do not agree, please do not use our services.

    1. About Us

    Studio Ash Pilates (“we”, “us”, “our”) provides online Pilates, strength, and wellness content designed to support your health and wellbeing.

    Business Name: Studio Ash Pilates
    Registered Location: Singapore
    Contact: support@sudor.fit / aimee@studioashpilates.com

    2. Health & Medical Disclaimer

    All content provided through Studio Ash Pilates, including workouts, programmes, classes, recipes, and educational materials, is for informational and educational purposes only.

    By using our services, you acknowledge and agree that:

    • You participate at your own risk
    • You are responsible for ensuring you are physically and medically fit to take part
    • You should consult a qualified healthcare professional before beginning any new exercise programme, especially if you are pregnant, postnatal, recovering from injury, or managing a medical condition

    Studio Ash Pilates does not provide medical advice, diagnosis, or treatment.

    3. Pregnancy & Postnatal Use

    While we offer pregnancy and postnatal-friendly content, it remains your responsibility to:

    • Seek approval from your healthcare provider before participating
    • Modify exercises as needed for your body
    • Stop immediately if you experience pain, discomfort, dizziness, or unusual symptoms

    4. Subscriptions & Payments

    4.1 Subscription Access

    Access to Studio Ash Pilates content and services is provided on a subscription basis (“Subscription”). By purchasing a Subscription, you agree to pay the applicable fees as displayed at the time of purchase (“Subscription Fee”).

    4.2 Billing & Auto-Renewal

    Subscriptions are billed on a recurring basis (monthly, quarterly, or annually). By subscribing, you acknowledge that:

    • Your Subscription will automatically renew at the end of each billing period
    • The Subscription Fee will be charged to your selected payment method on each renewal date
    • Access to the Services is conditional upon successful payment

    4.3 Payment Processing

    Payments may be processed securely by third-party providers. You agree to:

    • Provide accurate and up-to-date payment details
    • Authorise recurring payments
    • Ensure sufficient funds are available

    If payment fails, we may suspend or terminate your access.

    4.4 Pricing & Changes

    All prices are displayed in GBP (£) or USD ($) unless otherwise stated. We reserve the right to update pricing. Where possible, reasonable notice will be provided in advance.

    4.5 Cancellation

    You may cancel your Subscription at any time via your account or by contacting:

    support@sudor.fit
    aimee@studioashpilates.com

    • Cancellation takes effect at the end of your current billing period
    • Access will continue until that time

    4.6 Refunds

    Unless otherwise required by applicable law:

    • Monthly subscriptions are non-refundable once payment has been processed
    • Annual subscriptions are non-refundable, except for a 7-day grace period:
      • For new subscribers: beginning once payment has been processed (following any free trial)
      • For renewing subscribers: beginning on the date the renewal payment is taken

    Refunds during this period are only available if the platform has not been accessed. After this period, or if any content has been accessed, no refunds will be issued and the subscription will remain active for the remainder of the term.

    You may cancel at any time to prevent future renewals. If you have any questions, please reach out and we will always aim to support you where we can.

    4.7 Third-Party Subscriptions

    If you subscribe via Apple App Store, Google Play, or another third party:

    • Your subscription is managed by that provider
    • You must cancel directly through them
    • We are unable to process cancellations or refunds on their behalf

    4.8 Termination by Us

    We reserve the right to suspend or terminate access if:

    • You breach these Terms
    • Payment is not successfully received

    No refunds will be provided in such cases.

    4.9 Free Trials

    We may offer a free trial period for new users. By signing up to a free trial, you acknowledge that:

    • You may be required to provide payment details at the start of the trial
    • Your Subscription will automatically convert to a paid Subscription at the end of the trial period unless cancelled before the trial ends
    • You are responsible for cancelling before the trial expiry date to avoid being charged

    No refunds will be issued for failure to cancel before the end of the trial period.

    5. Accounts & Acceptable Use

    You are responsible for maintaining the confidentiality of your account and login details. You agree to:

    • Keep your login details secure
    • Not share your account with others
    • Notify us immediately of any unauthorised use

    You also agree not to:

    • Use the platform for unlawful or harmful purposes
    • Attempt to copy, disrupt, or interfere with the Services

    We reserve the right to suspend or terminate access if these Terms are violated.

    6. Intellectual Property

    All content within Studio Ash Pilates, including workouts, videos, programmes, branding, and written materials, is owned by or licensed to us.

    Access to the Services is for personal use only and does not grant ownership of any content. You may not:

    • Copy, reproduce, or distribute content
    • Share your account with others
    • Use content for commercial purposes

    7. Results Disclaimer

    Results vary from person to person. We do not guarantee:

    • Specific physical or aesthetic outcomes
    • Weight loss or transformation timelines

    Our approach is focused on sustainable, long-term wellbeing.

    8. Limitation of Liability

    To the fullest extent permitted by law, Studio Ash Pilates shall not be liable for:

    • Injury, loss, or damage arising from use of our services
    • Indirect or consequential loss
    • Reliance on any information provided

    Nothing in these Terms limits or excludes liability where it would be unlawful to do so.

    9. Third-Party Links

    Our platform may contain links to third-party websites or services. We are not responsible for their content or practices.

    10. Privacy

    Your use of our services is also governed by our Privacy Policy and Cookie Policy.

    11. Changes to These Terms

    We may update these Terms from time to time. Continued use of the Services constitutes acceptance of any updates.

    12. Governing Law

    These Terms are governed by and construed in accordance with the laws of Singapore.

    If you access our services from outside Singapore, you may also have rights under the consumer protection laws of your country of residence. Nothing in these Terms is intended to limit or exclude those rights.

    13. App Access & Availability

    13.1 Availability

    We aim to ensure that our website, app, and services are available at all times. However, we do not guarantee uninterrupted or error-free access. There may be occasions where the Services are unavailable due to maintenance, updates, or circumstances outside of our control.

    13.2 Suspension of Access

    We reserve the right to suspend, withdraw, or restrict access to all or part of the Services at any time, without notice, where reasonably necessary.

    13.3 Information Security

    While we take appropriate measures to protect your information, no method of transmission over the internet is completely secure. By using our Services, you acknowledge that any transmission of data is at your own risk.

    14. Disclaimers & Personal Responsibility

    14.1 General Disclaimer

    Our Services include content relating to Pilates, strength training, nutrition, mindset, and overall wellbeing. All content is provided for informational and educational purposes only and is not intended to replace professional medical advice.

    14.2 Not Medical Advice

    We do not provide personalised medical, nutritional, or mental health advice. You should always consult a qualified healthcare professional before starting any new programme.

    14.3 Use at Your Own Risk

    Participation in exercise involves inherent risks, including injury and, in rare cases, serious health events. You voluntarily assume full responsibility for any risks, injuries, or outcomes.

    14.4 Health Responsibility

    You should seek medical guidance if you have any medical condition, injury, or concern, or if you are pregnant or postnatal. If you experience discomfort, pain, dizziness, or unusual symptoms, stop immediately and seek medical advice.

    14.5 Pregnancy & Postnatal Disclaimer

    If you are pregnant, postnatal, or suspect you may be pregnant:

    • Seek approval from your healthcare provider before participating
    • Modify exercises based on your needs
    • Acknowledge participation is at your own risk

    14.6 Accuracy of Information

    We aim to provide accurate and up-to-date information, but we do not guarantee that all content reflects the most current research.

    14.7 Third-Party Content

    Where content is provided by third parties, their views are their own. We do not guarantee its accuracy or completeness.

    14.8 Technical Disclaimer

    We do not guarantee that the Services will be free from bugs, viruses, or errors.

    15. Events Outside Our Control

    We are not liable for any failure or delay in performing our obligations where this is due to events beyond our reasonable control.